Terms & Conditions
Our aim is total customer satisfaction. If you
are not completely satisfied with your purchase, simply return it
to us immediately. We are happy to exchange or refund any purchase,
subject to it being returned unused and in its original condition
and packaging. However, if you decide to return a product, we will
not refund the postage costs, that is the customer's responsibility.
Online Ordering
Buying online with CG Discount Golf is
100% safe. We use HSBC Secure ePayments for simple and secure processing
of internet, phone and mail order credit card payments.
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- Order
details are encrypted
- Connects to the Secure ePayments Server for payment
- Card details security checked & verified by card issuer
- Transaction completes and reciept is issued. |
HSBC
Secure ePayments ensure that the payment system is completely up-to-date
and provides our customers with a friendly and secure integrated shopping
environment that you will feel confident using.
Pricing and Delivery
All prices on this website are quoted in UK
Pounds. All prices include VAT, but exclude postage and packaging.
Standard
and Next day Delivery charges are applicable to UK mainland only.
Outside UK mainland includes Isle of Man, Northern Ireland, Highlands
& Islands of Scotland, Republic of Ireland, Channel Islands, Scilly
Islands and Isle of Wight. Please phone for charges outside UK mainland.
Out of stock
When you order online you will receive Email confirmation of your
order. In the unlikely event of any item being out of stock, you will
be notified by a member of our staff, and given the option either
to continue with the rest of your order, substitute the unavailable
items with similar alternatives, or to cancel. We will be happy to
discuss your options when we contact you. This does not affect your
statutory rights as a consumer.
Returns
If an item arrives damaged or faulty, please notify us within
2 working days and we will refund the full purchase price including
p & p. However, if you have decided that you don't want the product,
we will refund the price of the product, but postage and packaging
costs are your responsibility.
Any product you return must be returned complete,
in clean condition and in its original packaging. Please allow up
to 14 days from us receiving your returned item for it to be processed
and refunded.
If you need to return an item, please call
us on 01228 526001 during office hours, or email us at sales@cgdiscountgolf.co.uk
and we will be happy to help you. This does not affect your statutory
rights as a consumer.
We will
refund postage costs of any returned item found to be faulty up
to a maximum of £7.50.
Cancellations and Alterations
If you wish to cancel or change your order, please call us on 01228
526001 (during office hours), or email us at sales@cgdiscountgolf.co.uk.
We advise you to email us immediately, or call us between 09:00
and 10:00, to stand the best chance of catching us before your order
is processed. If you email us, please include a daytime telephone
number if possible.
If you contact us before your order has been
processed, we will be happy to alter or cancel it with no problems.
If we have already sent your order, we will still refund your purchase,
although you will have to pay the postage and packing costs.
Website Errors
We take great care to ensure the information and prices on this
website are accurate and current. However, no matter how carefully
we check it, errors do occasionally slip through. Any errors discovered
will be corrected as soon as we become aware of them.
In the unlikely event that a website error
affects your order, we will contact you before we process your order
to discuss the matter. If you discover any errors after we have
processed your order, you are of course welcome to cancel your order
and return the goods. This does not affect your statutory rights
as a consumer.
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